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The legal and ethical foundations of the Parker ecosystem. Rigorous standards for a new era of healthcare.
PARKER HEALTH, INC. - TERMS & CONDITIONS
1. AGREEMENT AND PARTIES
THIS AGREEMENT IS BETWEEN YOU AND ANY OTHER INDIVIDUAL OR ENTITY ON WHOSE BEHALF YOU ACCEPT THESE TERMS (collectively "You," "Your," or "User") AND PARKER HEALTH, INC., ITS AFFILIATES AND SUBSIDIARIES (collectively "Parker," "we," "us," or "our").
All Parker Web properties, including but not limited to parkerapex.com, parkerhg.com, and the APEX product line (APEX, APEX|NEXUS, APEX|CATALYST, APEX|HORIZON, APEX|PULSE, APEX|VELOCITY, APEX|FHIR LAKE), are Internet-based online information and communication services operated by Parker Health, Inc. (collectively, the "Parker Web Sites" or "Services").
Parker Web Sites are accessible by Users worldwide. User participation on Parker Web Sites is voluntary, and any information, personal or otherwise, contributed to Parker Web Sites is done so upon the User's own initiative. Users may discontinue participation at any time.
By accessing or using Parker Web Sites, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy, which is incorporated herein by reference.
2. ACCEPTANCE OF TERMS
The Parker Web Sites are offered to you conditioned upon your acceptance without modification of the terms, conditions, and notices contained herein (the "Agreement" or "Terms"). Your use of the Parker Web Sites constitutes your acknowledgement and agreement to all such terms, conditions, and notices, as set forth below and in all documents referenced herein.
If you do not agree to accept all terms of this Agreement, you may not access or use the Parker Web Sites.
3. MODIFICATION OF THESE TERMS
Parker reserves the right to modify these Terms of Use and our Privacy Policy at any time. When we make material changes, we will provide notice through the Parker Web Sites or by other means as required by applicable law.
Your Responsibility: You are responsible for regularly reviewing these Terms of Use and our Privacy Policy. The revised Terms of Use and Privacy Policy will be effective when posted unless otherwise specified.
Continued Use: Your continued use of the Parker Web Sites after changes are posted indicates your acceptance of the revised Terms and Privacy Policy. If you do not agree to the modified terms, you must discontinue use of the Parker Web Sites.
4. PRIVACY AND DATA PROTECTION
4.1 General Privacy Commitment
Parker considers its users' privacy to be of the utmost importance. Information posted, submitted, or collected through Parker's Web Sites is governed by Parker's Privacy Policy, available at www.parkerapex.com/privacy, which is incorporated into these Terms by reference.
4.2 HEALTH INFORMATION PRIVACY (HIPAA COMPLIANCE)
Protected Health Information (PHI): Parker Health, Inc. is a covered entity and/or business associate under HIPAA and HITECH. All PHI submitted through Parker Web Sites is subject to HIPAA Privacy Rules and Security Rules.
Business Associate Agreements: Users acting as covered entities must execute a separate BAA with Parker prior to transmitting any PHI. Use without an executed BAA is strictly prohibited.
Patient Rights: Rights include access to copies of PHI, requesting amendments, restrictions on disclosures, confidential communications, and receiving an accounting of disclosures.
Minimum Necessary Standard: Parker will limit the use, disclosure, and requests for PHI to the minimum necessary.
Breach Notification: In the event of a breach, Parker will provide notification without unreasonable delay and no later than 60 days after discovery.
4.3 EUROPEAN DATA PROTECTION (GDPR COMPLIANCE)
Applicability: For Users in the EEA, UK, or Switzerland, Parker processes personal data in accordance with the GDPR.
Data Subject Rights: Includes Right of Access (Art 15), Rectification (Art 16), Erasure (Art 17), Restriction (Art 18), Data Portability (Art 20), Object (Art 21), and Rights related to Automated Decision-Making (Art 22).
International Data Transfers: Protected by Standard Contractual Clauses (SCCs) and UK/Swiss approved addendums.
DPO Contact: dpo@parkerapex.com
4.4 CANADIAN PRIVACY PROTECTION (PIPEDA COMPLIANCE)
Parker complies with PIPEDA and provincial legislation (PIPA, PHIPA). We adhere to the Ten Fair Information Principles: Accountability, Identifying Purposes, Consent, Limiting Collection, Limiting Use/Disclosure/Retention, Accuracy, Safeguards, Openness, Individual Access, and Challenging Compliance.
4.5 CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)
California residents have the Right to Know, Right to Delete, Right to Correct, Right to Opt-Out, and Right to Limit Use of Sensitive Personal Information. Parker does not sell personal information. Contact: californiaprivacy@parkerapex.com
4.11 DATA BREACH NOTIFICATION
Parker implements rigorous administrative, technical, and physical safeguards. HIPAA breaches notified within 60 days; GDPR within 72 hours to authorities.
4.12 DATA RETENTION
PHI/Health records retained minimum 6 years. Financial records 7 years. Deletion requests honored subject to legal requirements.
5. PERSONAL AND NON-COMMERCIAL USE LIMITATION
Unless otherwise specified, Parker Web Sites are exclusively for business use as it relates to your relationship with Parker and your personal non-commercial use. Resale, data scraping, and mirroring are strictly prohibited without written authorization.
6. USER ELIGIBILITY AND REPRESENTATIONS
You represent that you are at least 18 years of age and possess the legal right to enter into this Agreement. Minors may use Services only with explicit parental/guardian approval.
7. RESTRICTIONS ON USE
You warrant that you will not use Parker Web Sites for any unlawful purpose. Prohibited activities include hacking, transmitting viruses, submitting false health information, or circumventing healthcare regulations.
8. COMMUNICATION SERVICES
Parker Communication Services (chat, blogs, forums) must be used professionally. We reserve the right to monitor, review, and remove any content. Caution is advised when sharing PHI in these channels.
10. MATERIALS PROVIDED TO PARKER
10.3 CRITICAL EXCLUSIONS FROM LICENSE
License grants for submitted materials DO NOT apply to PHI, GDPR-protected data, or PIPEDA-protected information. These are strictly governed by their respective privacy frameworks and our Privacy Policy.
14. INTELLECTUAL PROPERTY RIGHTS
All contents of the Parker Web Sites are: Copyright © Parker Health, Inc. All rights reserved. Intellectual Property includes trademarks, service marks, trade names, copyrights, patents, and trade secrets.
16. LIABILITY DISCLAIMER AND LIMITATIONS
Medical Information Disclaimer:
Nothing contained in Parker Web Sites is intended to be medical advice, diagnosis, or treatment. Always consult with your physician. Information is provided "AS IS" without warranty of any kind.
16.8 CRITICAL EXCEPTIONS TO LIABILITY LIMITATIONS
Limitations DO NOT apply to privacy law violations (HIPAA, GDPR, PIPEDA), unauthorized disclosure of PHI, gross negligence, intentional torts, or fraud.
20. GOVERNING LAW AND JURISDICTION
For US users, this Agreement is governed by the laws of the State of Delaware. International users retain mandatory consumer protections of their habitual residence (e.g., GDPR rights for EU residents).
23. NOTICE AND CONTACT INFORMATION
Privacy & Compliance
privacy@parkerapex.com
dpo@parkerapex.com
Legal & Security
legal@parkerapex.com
security@parkerapex.com
APPENDIX A: QUICK REFERENCE - YOUR PRIVACY RIGHTS
United States (HIPAA)
Access health records, request corrections, receive breach notifications, file complaints with HHS.
Europe (GDPR)
Access, rectify, erase ("right to be forgotten"), portability, object to processing, withdraw consent.
Canada (PIPEDA)
Access info, correct inaccurate data, withdraw consent, file complaints with Privacy Commissioner.
APPENDIX B: DOCUMENT REFERENCE
This Terms of Service should be read in conjunction with:
- Privacy Policy
- HIPAA Notice
- Cookie Policy
- Accessibility Statement
© 2026 Parker Health, Inc. All rights reserved.